Returns,
Cancellations & Refunds Policy
Order
Cancellations
If
you wish to cancel an order placed on our website, please contact us by email
within 24 hours of placing the order. Include your order number, the
name used to place the order, and the date of purchase. After this period,
cancellation may not be possible as the item may have already been processed or
dispatched.
Returns
We
offer a 30-day returns policy for items purchased through our website.
To be eligible for a return:
- The item must be unused, in the same condition as
received, and in its original packaging.
- A valid receipt or proof of purchase must be provided.
- Returns must be received within 30 days of the original
purchase date.
Returns
requested after 30 days may not be accepted.
Items
Not Eligible for Return
We
are unable to accept returns for the following, unless the item is faulty or
damaged upon receipt:
- Custom-made or bespoke items
- Perishable or time-sensitive products
- Sealed items where the seal has been broken
- Products supplied under special order
Refunds
Once
we receive and inspect your returned item, we will notify you by email. If the
return is approved, a refund will be processed to your original method of
payment.
- Refunds will typically be issued within 14 days
of receiving the returned goods.
- Original shipping costs are non-refundable.
- A restocking or transaction fee may apply depending on
the payment method or item.
Return Shipping
- Customers are responsible for the cost of return
shipping.
- We recommend using a tracked delivery service.
- If a refund is approved, return shipping costs may be
deducted from the refunded amount if applicable.
Important
Note on Consumer Rights
This
returns and refunds policy is intended for business-to-business transactions.
However, if you are purchasing as a consumer, your statutory rights are not
affected.